Customer Sales & Support Advisor (Full Service)

We are recruiting for a Customer Sales & Support Advisor to join us on a full time, permanent basis. 

About Us:
At Salon Success, we are passionate about supporting salons to achieve their goals and thrive in the beauty industry. We pride ourselves on delivering exceptional customer service, driving sales through innovative solutions, and creating lasting relationships with our customers.

About the Role:
As a Customer Sales & Support Advisor, you will be the first point of contact for our salon partners, ensuring a seamless and satisfying customer experience. Your role involves processing orders, maximizing sales opportunities, and supporting customers with pre- and post-sales queries. You will work closely with salon professionals to offer guidance on products, promotions, and education opportunities, making a tangible impact on their business success.

What You’ll Be Known For....

• Delivering exceptional customer satisfaction.
• Driving sales through proactive and solution-oriented communication.
• Supporting salons by sharing expert product knowledge and advice.

Key Responsibilities....

• Process sales orders via phone and email, ensuring accurate and timely delivery.
• Identify opportunities to increase sales by recommending relevant products.
• Proactively contact salons about promotions, events, and educational initiatives.
• Resolve customer queries, complaints, and stock issues with professionalism.
• Collaborate with Salon Business Consultants to enhance journey planning and maximize sales.
• Become a product champion for a specific section of our range, staying up to date with innovations.
• Maintain accurate CRM records and ensure seamless communication with internal teams.

About you....

• A customer-first mindset with a focus on delivering satisfaction and building relationships.
• Strong verbal communication skills and the ability to solve problems effectively.
• Enthusiasm, dedication, and a proactive approach to identifying opportunities.
• Ability to work independently, manage deadlines, and meet targets.
• Flexibility to adapt to changing business priorities.
• Solid knowledge of CRM order processing systems (preferred).

We welcome applications from everyone and are committed to fostering an inclusive workplace where diversity is celebrated. As part of our culture to 'add colour to the world,' we ensure fair treatment for all, regardless of age, disability, gender, marital status, pregnancy, race, religion, or sexual orientation.

INDCORP