Customer Service Agent - (Dutch & French Speaking)

We’re Sally Europe, the biggest supplier in Europe for hair and beauty professionals. We bring together the following market-leading professional brands; Sally, Salon Services, Pro Duo, Salon Success and Sinelco, and we operate across 7 European countries.

Our mission is to be the preferred partner for professionals across Europe, but we are not stopping there. We care about making a difference to our employees and customers and getting it right each time. Our people throughout have a forward-thinking ethos, teams are always striving to inspire others, and we continue to deliver new and innovative solutions that leave that lasting impression.

We are recruiting for a Dutch and French Speaking Customer Service Agent to join our Customer Service team in Ghent. 

About the role …

In this role, you will be responsible for providing exceptional customer service across all customer contact methods and working within a vibrant, high energy team. 

Key Responsibilities …

• Effective management of all end to end order processing
• Respond and follow up to all customer contacts within the agreed SLA timings
• Cross functional approach to problem solving and delivery of outstanding customer service
• Ensure all customer data is updated and maintained accurately
• Management of all aspects of customer acquisition including the online trade card application process

About you …

• Fluent in Dutch and French, a good understanding of English is desirable but not essential
• Excellent customer service skills
• Excellent written and verbal communication
• Ability to manage time effectively
• Good team player with self-motivation to work on own initiative 
• Proficient in MS Office;
• Previous experience of dealing with customers on a 1:1 basis

“At Sally, we find beauty in you. Finding beauty in diversity is in our DNA because our differences are what make us beautiful. Our diversity, inclusivity, and self-expression are what fuel our innovation and growth. In our company, we come together to create a culture for ONE & ALL.”