Customer Service Agent - (French Speaking)

We’re Sally Europe, the biggest supplier in Europe for hair and beauty professionals. We bring together the following market-leading professional brands; Sally, Salon Services, Pro Duo, Salon Success and Sinelco, and we operate across 7 European countries.

Our mission is to be the preferred partner for professionals across Europe, but we are not stopping there. We care about making a difference to our employees and customers and getting it right each time. Our people throughout have a forward-thinking ethos, teams are always striving to inspire others, and we continue to deliver new and innovative solutions that leave that lasting impression.

We are recruiting for a French Speaking Customer Service Agent to join our Customer Service team in Ghent. 

About the role …

In this role, you will be responsible for providing exceptional customer service across all customer contact methods and working within a vibrant, high energy team. 

Key Responsibilities …

• Effective management of all end to end order processing
• Respond and follow up to all customer contacts within the agreed SLA timings
• Cross functional approach to problem solving and delivery of outstanding customer service
• Ensure all customer data is updated and maintained accurately
• Management of all aspects of customer acquisition including the online trade card application process

About you …

• Fluent in French and English 
• Excellent customer service skills
• Excellent written and verbal communication
• Ability to manage time effectively
• Good team player with self-motivation to work on own initiative 
• Proficient in MS Office;
• Previous experience of dealing with customers on a 1:1 basis

What We Offer:

• An inclusive corporate culture that encourages initiative, collaboration, and innovation
• A pleasant working environment, with a focus on employee well-being
• Opportunities for training and personal development
• Competitive compensation and a comprehensive benefits package

“At Sally, we find beauty in you. Finding beauty in diversity is in our DNA because our differences are what make us beautiful. Our diversity, inclusivity, and self-expression are what fuel our innovation and growth. In our company, we come together to create a culture for ONE & ALL.”

INDCORP