Customer Support Advisor

Are you a people person with a passion for delivering amazing customer experiences? Do you thrive in a fast-paced, digital-first environment? If so, we’d love to hear from you!

We’re looking for a positive, proactive, and customer-focused individual to join our team as a Customer Service Advisor. You’ll be the friendly voice (and keyboard!) behind our brand, responding to customer queries and feedback across multiple platforms—including social media and review sites. Every interaction is a chance to make someone's day better—and we’re all about that. Please note, this role is office based 5 days per week (Monday to Friday).

What You'll Be Doing

• Engaging with our customers across social media, Feefo, and other channels
• Handling queries, feedback, and reviews—both in and outside office hours (don’t worry, we’ll support you!)
• Approving or rejecting Trade Card applications with care and accuracy
• Supporting the Sales and Order Management teams with customer queries
• Escalating more complex issues to the Customer Care team
• Keeping records and reporting on Trade Card application stats

What You'll Bring

• A genuine passion for helping people
• Strong written and verbal communication skills
• Experience working directly with customers—online, on the phone, or in person
• Previous Customer Service /complaint handling in call centre desirable.
• A knack for social media and comfort using digital platforms
• Great time management and the ability to stay cool under pressure
• A problem-solving mindset—you like to get things done
• Knowledge of Microsoft office, including Outlook, word, excel.

Nice to Have

• Experience with trade card or customer account systems
• An excellent phone manner
• Ability to work independently and as part of a team
• Awareness of customer trends and feedback in retail or e-commerce

Why You’ll Love It Here

We’re proud to foster an inclusive and respectful culture that encourages collaboration, innovation, and continuous improvement. No two days are the same—and that is how we like it!

Our values—Customer at the Centre, Bias for Action, One Team, Drive Innovation, Accountability, and Talent Builder—guide everything we do, from product design to customer care.

Sound like your kind of role? Apply today and be part of a team that’s shaping the future of customer experience—one great interaction at a time.

We welcome applications from everyone and are committed to fostering an inclusive workplace where diversity is celebrated. As part of our culture to 'add colour to the world,' we ensure fair treatment for all, regardless of age, disability, gender, marital status, pregnancy, race, religion, or sexual orientation.

INDCORP