We’re Sally Europe, the biggest supplier in Europe for hair and beauty professionals. We bring together the following market-leading professional brands; Sally, Salon Services, Pro Duo, Salon Success and Sinelco and we operate across 7 European countries.

Our mission is to be the preferred partner for professionals across Europe, but we are not stopping there. We care about making a difference to our employees and customers and getting it right each time. Our people throughout have a forward-thinking ethos, teams are always striving to inspire others, and we continue to deliver new and innovative solutions that leave that lasting impression.

We are looking for a Sales Support Services Manager to join our Head Office in Bracknell. This role offers hybrid working, with 3 days per week office based.

About the role …

As Contact Centre Manager, you will lead the Sales Support and Customer Sales and Support team, ensuring smooth operations and strengthening partnerships with our salon clients. Your ability to manage workflows, analyze sales data, and inspire your team will directly contribute to business growth and reinforce Salon Success as the go-to solution for salon professionals.

Key Responsibilities …

Offering strategic planning and contributing to multi-functional departmental decisions
Assisting with the day to day sales management / process to ensure sales goals are met
Proposing and implementing improvements to current working method
Preparation of sales data to support and direct the sales team.
Manage team workflow
Responsibility in the recruitment of new team, including training and induction
Support the team to meet KRA standards and performance levels
Carry out appraisals and manage performance
Promote and encourage team development and training
Resolution of more complex salon requests or objections

About you …

Focused on achieving objectives and able to adjust priorities
Commercially astute to increase sales and business, ensuring the quality of knowledge and service that is associated with the brands is conveyed to the salons.
An effective communicator
An ability to exercise innovative thought to develop appropriate solutions
A structured sales background
The ability to prioritize tasks and work under pressure
Excellent interpersonal skills
An attention to detail
A problem-solving approach to work
Experience that shows good management and team-working skills

“At Sally, we find beauty in you. Finding beauty in diversity is in our DNA because our differences are what make us beautiful. Our diversity, inclusivity, and self-expression are what fuel our innovation and growth. In our company, we come together to create a culture for ONE & ALL.”

INDCORP