We’re Sally Europe, the biggest supplier in Europe for hair and beauty professionals. We bring together the following market-leading professional brands; Sally, Salon Services, Pro Duo, Salon Success and Sinelco and we operate across 7 European countries.
Our mission is to be the preferred partner for professionals across Europe, but we are not stopping there. We care about making a difference to our employees and customers and getting it right each time. Our people throughout have a forward-thinking ethos, teams are always striving to inspire others, and we continue to deliver new and innovative solutions that leave that lasting impression.
We are looking for a Sales Support Specialist, based at our office in Bracknell. This role offers hybrid working, with 3 days office based.
About the role …
At Salon Success, we are committed to empowering salons to thrive through innovation, customer focus, and excellence. As a Sales Support Specialist, you’ll play a vital role in our mission, ensuring our sales team has the tools and insights they need to succeed.
Key Responsibilities …
- To support the Business Development Consultants with managing incoming leads, and driving proactive lead generation through creating databases and target lists
- To support the monitoring and follow through of leads, opportunities and progress being made to enable conversion measurements
- Work in partnership with Brand Account Managers to onboard new customers – setting them up and processing the launch order ensuring their first experience with us is exceptional.
- Maintain regular communication with Brand Account Managers ensuring they have adequate information on customers, our marketing and promotional materials etc prior to review meetings.
- support in the preparation of bespoke launch offers, creation of specific marketing requirements and support with salon swap outs
- Work with the central marketing team to ensure CRM database is up to date, and data is utilised to help the sales team make decisions.
- Work closely with UK Sales Support Manager and Sally commercial team to recommend and prepare sales forecasts for salon promotional activity ensuring pricing is correct
- Ensure monthly promotions are set up on AX
- Liaising with multiple teams including Marketing & PR, as well as key inter-company contacts
About you …
- Excellent customer service skills
- Ability to manage time effectively
- Willingness to solve problems - getting to root cause
- Excellent relationship builder, experienced at working across all levels in an organisation
- Excellent verbal and written communication skills, able to communicate at all levels
“At Sally, we find beauty in you. Finding beauty in diversity is in our DNA because our differences are what make us beautiful. Our diversity, inclusivity, and self-expression are what fuel our innovation and growth. In our company, we come together to create a culture for ONE & ALL.”
INDCORP
