You don’t just answer queries. You resolve problems that really matter.

At Sally Europe, we’re looking for a Customer Care Advisor with complaints-handling experience who’s comfortable supporting customers when they’re unhappy or need extra help — not just answering everyday questions.

This role suits someone who likes problem-solving, communicating clearly, and seeing things through from start to finish.

What you’ll be doing...

• Supporting customers by phone and email with questions, feedback, and concerns
• Listening carefully, de-escalating situations, and reaching fair, well-reasoned resolutions
• Keeping clear and accurate records of every interaction.
• Working with other teams — from Operations to Legal — to find the right solutions.
• Sharing customer insights to help improve how we work

What you’ll bring...

• Around 2 years’ experience in a customer service or contact centre position (ideally within complaints, customer care, or escalations role)
• Confidence speaking with customers who may be upset or frustrated
• A genuine love of helping people.
• A calm, friendly communication style
• The ability to work independently and take ownership of customer issues
• Basic experience using customer service systems and Microsoft Office
• Familiarity with customer service systems and Microsoft Office tools.

(Experience in retail, e-commerce, or a regulated environment is a bonus — as is a love for the beauty industry.)

Why join Sally Europe?

We believe great customer care starts with people feeling supported and trusted. At Sally Europe, our values — Be Yourself. Be Bold. Be An Owner. Be An Inspiration. Be Part of Something Bigger — shape how we work every day.

You’ll be part of a welcoming, inclusive team where everyone’s contribution matters and where you’ll have the chance to build confidence and develop your skills.

Apply now and help us make things right for our customers.

INDCORP